Omnichannel, digital payments, and faster onboarding for the solidarity sector. 

Coprocenva, a savings and credit cooperative with nearly 80 years of experience and more than 70,000 members, needed to modernize its digital ecosystem to accelerate its service strategy. 

The challenge included streamlining the onboarding of new members, enhancing customer service with immediate responses, digitizing data updates, and delivering a consistent omnichannel experience. 

Coprocenva partnered with Bankingly to integrate web and mobile banking apps, connected with Corey CoreBanco by Taylor & Johnson, PSE payments, preparedness for Bre-B, and 24/7 operations. 

In addition, it incorporated conversational banking via WhatsApp with an informative and transactional chatbot, real-time inquiries on financial products, and preparation for digital onboarding with 100% online registration and digital account opening. 

The result was an active omnichannel platform available 24/7, featuring fast and consistent service, and digital onboarding processes capable of going from days to minutes. 

With Bankingly, Coprocenva strengthened its position as a digital benchmark in the solidarity sector, enhancing accessibility for its members without barriers of time or distance. 

Want to transform your members' experience with digital channels, WhatsApp, and online onboarding? Let's talk about how Bankingly can help you.