Immediate and 24/7 support for a generation that does not wait. 

Coopfuturo, a savings and credit cooperative specializing in educational credit with a national presence in Colombia, needed to modernize its services for more than 170,000 members, mostly students who expect fast, simple, and always-on responses. 

Their traditional processes caused friction: slow inquiries, dependence on in-person or telephone support, and difficulty meeting a growing demand for 24/7 service. 

Coopfuturo partnered with Bankingly to implement Conversational Banking, an intelligent chatbot capable of providing automated, round-the-clock support to its members. 

The implementation successfully resolved queries regarding educational loans, requirements, terms, and payments, easing operational congestion and freeing up the human team for higher-value tasks. 

The go-live was achieved in less than a month and, since the launch, the cooperative has reached over 2,000 weekly sessions. 

With Bankingly, Coopfuturo achieved immediate adoption of the conversational channel, delivering clear and instant answers on their members' preferred channel. 

Do you want to offer immediate digital support without overloading your team?
Let's talk about how Bankingly can help you scale your service with conversational banking.