Mobile banking in Africa: Changes & Challenges COVID has had an enormous impact on almost every aspect of life, and financial services have been especially hit throughout this crisis. Consumer behavior was forced to change due to the risk of infection, which has shifted the old dynamics in terms of communication and access. Before the […]
Tool & Tips for Financial Institutions.
The combined force of physical and digital environments is truly positive for financial institutions and members. Consumers are engaging with institutions in the offline and online world – trying on shoes and later buying it online, or researching a car on a website and then walk into a dealership to buy the one they saw. […]
Financial institutions’ clients go less than twice a week to the branch or a physical location of their institution. According to a March 2017 study published in The Financial Brand, the millennials moves themselves due to their financial institution 1.9 times on average per month. When from Bankingly we conducted the study ‘What financial institutions […]
The meaning of Artificial Intelligence has changed over time, but in its essence, it has always remained around a simple idea: to build machines that are capable of thinking like humans. In the world of financial services, it is a very competitive world. To stay current, credit unions must keep abreast of emerging trends and […]
The word Millennials generates many reactions. From excitement to see in this generation great opportunities to bewilderment for not knowing how to generate these opportunities. In financial services many times the reaction caused by Millennials is the second one. This generation is of great importance, given that it is the largest one in terms of […]
There are three concepts that are very popular across the sales environment. “Up selling”, “cross selling” and “cycle selling”. This means offering adds on the customers current products, offer them different products and renew the old ones that are about to expire or offering new products. If a financial institution is able to use its […]