The benefits of cloud computing are well known among those who have some kind of interaction with the IT industry. Lower costs, lower investment risks, increased availability and lower time to market are just some of the aspects that have made the cloud one of the biggest technology trends of the past decade. However, very […]
Tool & Tips for Financial Institutions.
Customer relationships are at the core of today’s banking industry, and competition is becoming more intense by the minute. Onboarding has become a very popular word among financial institutions, since it provides means to secure customers, grow revenue and stay competitive. However, due to the massive changes customer loyalty has suffered over the years, finding the […]
Mobile money has the potential to cut the number of unbanked individuals by more than a third. According to Mastercard, more than 600 million people today have a mobile phone but not a bank account. When no banking services or financial products are available, people turn to informal providers without any legal protection and spending […]
Today more than 2 billion adults all over the world don’t use a bank account regularly or have access to their financial institution through their mobile devices. These obstacles hinder people from saving, accessing credits or insurance and ultimately, reduces poverty and inequality, drives economic growth and empowers individuals. Yet, in the Caribbean financial inclusion […]
Customer experience (CX) has come a long way in the last few years. Nowadays, the traditional face-to-face approach financial institutions used to have is no longer enough to win customer loyalty. The Internet became dominant in most industries when it comes to customer interaction, and financial services is no exception. Nowadays, companies need to have […]
The banking industry worldwide has experienced sluggish growth lately, yet in Africa the situation is actually the opposite. The African banking market is the second fastest growing in the world and the banking industry is the second most profitable in the region. Nonetheless, in order for the growth to continue, banks need to understand African […]
In the digital world, attending to customers can be a particularly difficult feat to accomplish, especially for financial institutions who used to rely mainly on meeting customers face to face and discussing their financial situation. Getting to know consumers and understanding their needs in this age requires a new approach: data collection and analysis. […]