In recent years, credit unions have experienced remarkable growth, adding members at a record pace and deepening engagement among its users. This should not come as a surprise given that financial institutions such as these provide very interesting advantages to banks such as lower transfer fees and overdraft fees, as well as no ATM fees, […]
Tool & Tips for Financial Institutions.
There are three concepts that are very popular across the sales environment. “Up selling”, “cross selling” and “cycle selling”. This means offering adds on the customers current products, offer them different products and renew the old ones that are about to expire or offering new products. If a financial institution is able to use its […]
What do financial institutions really need to have to retain and attract new customers? This question might have came up in several financial institutions´ board meetings and for sure there were several different answers too. Customer service, best rates, products, fraud and theft safety or transparency probably are the first ones that pop into your […]
Millennials no longer go to the video store to rent a movie, they want to use services and access products from anywhere. It is the generation with more people today. In 2025 they will represent 75% of the global workforce and it is estimated that their decade of greatest spending will be in 2020. Expecting Millennials […]
Everyone talks about Millennials. If you type millennials on Google Searches, the search suggestions represent what most people think about them. Also, Memes usually intend to make fun about this generation and their habits. However, deeper analysis of Millennials, their habits, and influence upon others is necessary for financial institutions, in order to conquer millennials, […]
A bot is a software that by using Artificial Intelligence can automatically answer to queries made by users. Although this is not massified on the industry yet, some banking institutions are already using this technology. According to Gartner, by 2020, 85% of transactions between brands and consumers will be through chatbots. Today bots’ most common […]
Financial Inclusion is undoubtedly one of the most important milestones that must still be attained for sustainable growth of the world population, since it doesn’t only close the gap between the rich and poor, but also because access to the formal financial system allows for proper integration of the different actors in a country’s socio-economic […]