Financial institutions’ clients go less than twice a week to the branch or a physical location of their institution. According to a March 2017 study published in The Financial Brand, the millennials moves themselves due to their financial institution 1.9 times on average per month. When from Bankingly we conducted the study ‘What financial institutions […]
Tool & Tips for Financial Institutions.
The meaning of Artificial Intelligence has changed over time, but in its essence, it has always remained around a simple idea: to build machines that are capable of thinking like humans. In the world of financial services, it is a very competitive world. To stay current, credit unions must keep abreast of emerging trends and […]
The word Millennials generates many reactions. From excitement to see in this generation great opportunities to bewilderment for not knowing how to generate these opportunities. In financial services many times the reaction caused by Millennials is the second one. This generation is of great importance, given that it is the largest one in terms of […]
There are three concepts that are very popular across the sales environment. “Up selling”, “cross selling” and “cycle selling”. This means offering adds on the customers current products, offer them different products and renew the old ones that are about to expire or offering new products. If a financial institution is able to use its […]
What do financial institutions really need to have to retain and attract new customers? This question might have came up in several financial institutions´ board meetings and for sure there were several different answers too. Customer service, best rates, products, fraud and theft safety or transparency probably are the first ones that pop into your […]
Millennials no longer go to the video store to rent a movie, they want to use services and access products from anywhere. It is the generation with more people today. In 2025 they will represent 75% of the global workforce and it is estimated that their decade of greatest spending will be in 2020. Expecting Millennials […]