Author: Mariana Licio

Bankingly's blog covers trends, tools and tips for financial institutions to achieve success in the competitive financial world.

El desarrollo de microfinanzas a través de las tecnologías

Microfinance and technology in Africa

More than 2 billion people cannot access formal financial services and most of them are located in developing countries. Yet, when it comes to reducing the financial inclusion gap, microfinanceinstitutions are one of the most efficient at helping low-income communities access financial products and services. However, one of the main obstacles microfinanceinstitutions, especially African institutions, […]

Latest Posts

Mobile money, the future for African countries

Mobile money, the future for African countries

Mobile money has the potential to cut the number of unbanked individuals by more than a third. According to Mastercard, more than 600 million people today have a mobile phone but not a bank account. When no banking services or financial products are available, people turn to informal providers without any legal protection and spending […]

Financial Inclusion in the Caribbean

Financial Inclusion in the Caribbean

Today more than 2 billion adults all over the world don’t use a bank account regularly or have access to their financial institution through their mobile devices. These obstacles hinder people from saving, accessing credits or insurance and ultimately, reduces poverty and inequality, drives economic growth and empowers individuals. Yet, in the Caribbean financial inclusion […]

How financial institutions interact with their customers

Customer experience (CX) has come a long way in the last few years. Nowadays, the traditional face-to-face approach financial institutions used to have is no longer enough to win customer loyalty. The Internet became dominant in most industries when it comes to customer interaction, and financial services is no exception. Nowadays, companies need to have […]

Understanding African consumer behaviour in the financial services industry

Understanding African consumer behaviour in the financial services industry

The banking industry worldwide has experienced sluggish growth lately, yet in Africa the situation is actually the opposite. The African banking market is the second fastest growing in the world and the banking industry is the second most profitable in the region. Nonetheless, in order for the growth to continue, banks need to understand African […]

How to effectively use data collected via digital channels

How to effectively use data collected via digital channels

In the digital world, attending to customers can be a particularly difficult feat to accomplish, especially for financial institutions who used to rely mainly on meeting customers face to face and discussing their financial situation. Getting to know consumers and understanding their needs in this age requires a new approach: data collection and analysis.   […]

Advancing Women’s Financial Inclusion

Advancing Women’s Financial Inclusion

Nowadays, according to Global Findex 2017, 54,4% of adults in Latin America has a bank account, which translates into a 3% growth from 2014 and a 11% growth since 2011. However, as important as this remained unchanged since 2011. Regarding access to bank accounts, the gender gap remains at 7% percent worldwide. This gap is […]